Shipping policy

Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery Time
Once dispatched, orders typically arrive within 7–14 business days.

Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update.

Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to customs clearance, carrier disruptions, or other factors outside our control. If your order has not arrived within 15 business days of dispatch, please contact us at info@naturillia.com